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Wolverhampton council complaints. A complaint must be made in writing.
Wolverhampton council complaints The most common types of complaints raised against Wolverhampton City Council include Other (none of For general planning enquiries, contact us or complete our online form. Here you can see what you can expect from your journey in a hackney carriage. 1 City of Wolverhampton Council welcomes representations, including complaints, as a means of learning about the quality of services and of making sure that matters, which may have gone wrong, can be corrected. 1 The council’s Complaints Team handles complaints, compliments and service enquiries from members of the public. for the city of wolverhampton council cctv system _____ page: 1 of 39 authority: j charles date: 1. For other ASB issues, Wolverhampton Homes handles reports. Solve your Wolverhampton City Council Complaints via Resolver, the independent tool endorsed by MoneySavingExpert. 27 KB) Homeless, HIA and Telecare services switching to council. Alternatively, you have the option of printing, completing, and returning a paper form. 3. 22 December 2023. 1 8 August 2022. Record Last Updated on: 22/02/2024 Dear Sir/Madam, Under the Freedom of Information Act, I would like to request the following information: - The total number of complaints about noise that could be a ‘statutory nuisance’ under the Environmental Protection Act 1990, made during the 2021 calendar year - The reason for each of the above complaints, for example noise from intruder alarms, noise City of Wolverhampton Council. Councillor Bhupinder Gakhal, cabinet member for resident services, said: “It is important that, following consultation with the trade, City of Wolverhampton Council is implementing this guidance. The resident’s experience of securing permanent accommodation through the council. Please be aware that: you do not currently have any legal protection against eviction as a result of a complaint Adjusted for City of Wolverhampton Council's population, this is 2. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Please provide your name and contact details. Record Last Updated on: 22/02/2024 If you have any enquiries then please contact us. 1 City of Wolverhampton Council welcomes comments, concerns, representations, including complaints, as a means of learning about the quality of services and putting right or improving services. Consultation on our Business Plan 2025-26 and 5-year Corporate Strategy closes on Monday 31 March. Here you can find out more information about the Complaints Team In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. 2m dealing with damp and mould in its properties over All claims for compensation from Wolverhampton Homes are managed by the City of Wolverhampton Council. 17 August 2023 . This includes: We will consider each case on its own merits and offer the most suitable remedy. uk. 2 upheld decisions per 100,000 residents. 5. Councillor Code of Conduct (102. Complaints about For general enquiries concerning licensing please contact licensing via email using our web form. uk; Compliments can also be made in writing to: Compliments and Complaints Manager Wolverhampton City Council Civic Centre St. Find jobs in schools. We'll help you escalate to Local Government Ombudsman, Information Commissioner’s Office , Housing Ombudsman or Planning Inspectorate if needed. uk 7. From Tuesday 1 April 2025, City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency (HIA), Temporary Accommodation and Telecare If you are not satisfied with any aspect of the City Council's Adult Social Care service, then you have the right to complain. File. You can report ASB by: completing our online form ; emailing our specialist ASB team at asbu@wolverhamptonhomes. The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. 4 Where a complaint raises issues that fall within the responsibility of both the City of Wolverhampton Council and Wolverhampton Homes, 8. Share. Dawn Williams - responsible for both adults' and children's safeguarding services. Clinical Commissioning Group (CCG) 01902 444349. Use my current location. 1 Complaints must be made on the Code of Conduct complaint form and must be sent to City of Wolverhampton Council’s Monitoring Officer via post or email: Chief Operating Officer and Monitoring Officer City of Wolverhampton Council Civic Centre Information message Thank you for contacting City of Wolverhampton Council. We will work with you to seek a resolution as soon as possible. If you are looking for council housing in the following areas, contact the relevant tenant management organisation. City of Wolverhampton Council takes its enforcement responsibilities seriously and our officers are out across the country, every Friday and Saturday night, working to protect the public. And working alongside partners including the Trading Standards and Community Safety teams at the City of Wolverhampton Council, "After we received numerous complaints regarding anti-social Code of Conduct for Members Complaint form Your details 1. 4. 14808 Downloads Wolverhampton City Council. Organisation: Bushbury Hill Estate Management Board Address: The Management Centre, 14 Kempthorne Avenue, Low Hill, Wolverhampton, WV10 9JG Telephone: 01902 552995. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. Here you can find out more information about the Complaints Team and their processes. gov. Civic Centre St Peter's Square Wolverhampton West Midlands WV1 1RT. If you wish to pass on any compliments or comments, City of Wolverhampton Council Safeguarding Service contacts (01902 550477) Head of Service: Safeguarding. Complaints (England) Regulations 2009; which came into force on 1 April 2009. Downloads. Information for provided by City of Wolverhampton Council’s Trading Standards gives you all the training and advice you need to understand the due diligence defence and take preventative action to stop underage The complaint is about the landlord's: response to the resident’s concerns about the maintenance of her driveway and hardstanding. 25 page 1 city of 6. Comments, Compliments or Complaints. The Council details of your complaint being released, please complete the relevant box in this form and also discuss your concerns with the Council's Monitoring Officer. Here is some information about why it is important and how you submit a complaint. View Website Wolverhampton City Council. 6 complaints 19 6. The council is also responsible for repair and maintenance of street name plates when this becomes necessary either due to accidental damage, vandalism or normal wear and tear. 1 general 21 7. For frozen or canned fruit or vegetables - We would recommend that you contact Are you looking for Ombudsman Service? The service is now split into 3 areas:- Complaint against: Wolverhampton City Council The Ombudsman’s final decision Summary: Mr C complained the Council failed to investigate his concerns about a change of use, failed to keep him up-to-date and failed to respond to his letter to the Chief Executive. The most common types of complaints raised against Wolverhampton City council (Housing Association) include Problem with your home and Compensation. An issue relating to council tax being charged for two Complaints where the council is at fault (upheld) See Learning Appendix 4 6 (19%) Issues have been identified from upheld complaints and have been addressed; remedies have been provided to the customers by apologising and informing them of the improvements that have been made. Safer shopping advice. 2 response to incidents 21 1. 7 personnel 20 7. response to the resident’s reports of her neighbour driving over the grass verge and using the dropped-kerb. Completing our webform will send an email to the Recycling and Waste team. 24 October 2022. ; Here you can what you can expect from your journey in a private hire vehicle. 1 This report provides an overview of the complaints, including Local Government and Social Care/Housing Ombudsman enquiries received during 1 April 2022 to 31 March 2023. If you’re unhappy with how your case is handled, you can request an ASB Case Review. Complaints haveyoursay@wolverhampton. ” In order to obtain a private E-mail: customerfeedback@wolverhampton. City of Wolverhampton Council. There are millions of journeys undertaken in licensed vehicles every year and almost all of these take place without issue. Contact Wolverhampton Homes. • Public Health - The NHS Bodies and Local Authorities (Partnership Arrangements, Care Trusts, Public Health and Local Healthwatch) Regulations 2012. Our customer service team in Homes Direct help thousands of customers each week, so you Wolverhampton City Council, Wolverhampton Homes and Partners will use the information to monitor the fairness of services provided, plan and develop future Stage 2 is the final stage of the council’s complaints procedure. We have been granted a closure order for a business that was causing anti-social behaviour problems in Wolverhampton city centre. 11 September 2023. Dealing with complaints is generally a straightforward process, but in a minority cases Information on City of Wolverhampton Councils planning services About Wolverhampton City council (Housing Association) Resolver can help you contact Wolverhampton City council (Housing Association) to get your issue sorted. We take complaints very seriously and review each one on an individual basis. If there are persistent problems and complaints about a licensed premise, City of Wolverhampton Council Civic Centre, St. Electoral Complaints. Homeless, HIA and Telecare services switching to council. From Tuesday 1 April 2025, City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency Complaints and compliments. Learn More. uk 01902 551901 / 01902 553215 There are several ways you can raise a complaint if you feel that the council is not giving you the best service we can. Peter's Square Wolverhampton WV1 1DA. A complaint must be made in writing. 2 In order to achieve these two objectives, the Council will ensure that the complaints arrangements meet the following basic criteria: Tim is Chief Executive of the City of Wolverhampton Council having been appointed to the role in July 2018. Alternatively, if you wish to, you can make a complaint or compliment about the service here. or via email to Monitoring. Telephone (01902) 551155. Here you can find out more information about the Complaints Team and their processes Record Last Updated on: 07/03/2023 Regulations” are the legal framework for the Council’s public health complaints procedure. Important: If you have not taken steps 1 and 2, we may not be able to take action, inspect the property or use our legal powers. On this occasion, no further action will be taken. Contact SEND. The average for authorities of this type is By training or other means remind staff of the importance of adhering to the Council’s complaint procedure / timescales. For Vegetables - Small sticks and stones may originate from the soil in which vegetables are grown. Licensing@wolverhampton. refusal to refund the resident for a back fence, dropped-kerb and driveway. From Tuesday 1 April 2025, City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency (HIA), Temporary Accommodation and Telecare services that were previously delivered by Wolverhampton Homes. Information on City of Wolverhampton Councils Licensing service including taxis, alcohol and gambling licences Information message Filling out this form will email the relevant department City of Wolverhampton Council received 218 complaints about damp and mould in the last City of Wolverhampton Council has spent £1. The complaint handling in this instance was poor; the 10 February 2021 complaint was acknowledged but not responded to before the resident chased this on 21 April 2021. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Wolverhampton Homes. To submit a compliment or complaint, please select the relevant organisation below. Call Citizens Advice: 0808 2231133 Calls from mobiles and landlines are free. How to make a complaint 2. Please use this form for all environmental health enquiries related to pollution. Free School Meals. Once we have received your compliment, we will acknowledge within 4 calendar days. Was this page useful? Yes; 1. Once this form has been completed you should send it by post or email to: Chief Operating Officer & Monitoring Officer City of Wolverhampton Council If you have any enquiries relating to the Council Car Parks, On-Street Parking or Permit Schemes, please contact us using the form below. 4. Consumers Help. Contact for compliments, comments and complaints. The City of Wolverhampton Council are unable to provide assistance with school uniforms; you may wish to contact your school directly for more advice. online by using the form below; E-mail: publichealthcomplaints@wolverhampton. Public access and environmental problems caused by cars repeatedly being parked on grass verges in Wolverhampton are set to be addressed by council bosses. Health Team 01902 444351. Visit their website for guidance on what to report and how to do so: Wolverhampton Homes - Anti-social behaviour. 1 These procedures outline the complaints system for City of Wolverhampton Council Public Health Services and sets out how they will receive and respond to complaints and representations. Our approach. Here you can find out more information about the Complaints Team and There are two stages to the Council’s complaints process. Help with uniform. 01902 556789. Failure to provide all the details above may delay your complaint. Consider comparing individual council uphold rates against the average rate rather than against previous years. Contact School Admissions. org. Find an approved trader. Tenants in Council homes managed by Housing Management organisations can help improve the services you receive by providing compliments or complaints. About Wolverhampton City Council. Complaints where the council is partially at fault 13 (40. wolverhampton. Anonymous complaints will not be investigated City of Wolverhampton Council Civic Centre St Peter’s Square Wolverhampton WV1 1SH email: Monitoring. The remainder of complaints are handled under the council’s corporate complaints policy and procedure. My WIN Shortlist 0 Complaints and compliments. 0 Scope 3. If you would like to make a complaint regarding the election process, please complete the following form that has been prepared by West Midlands Police; who will carry out investigations into any serious election complaints in the region. Use the council's complaints procedure if you are unhappy with: the delivery of a Council service; a member of Council staff; 12688. Find out about the Safer Wolverhampton Partnership (SWP) and its partners. 10889. To make a claim, please use the council's online form. Electoral complaints. Website. From Tuesday 1 April 2025, City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency (HIA), Temporary Accommodation and Telecare services that were previously delivered by If you are not satisfied with any aspect of the City Council's Adult Social Care service, then you have the right to complain. For raw fruit and vegetables - thoroughly wash before consuming. Resolver can help you contact Wolverhampton City Council to get your issue sorted. 6. uk telephone: 01902 552989 in person by visiting the Civic Centre; in writing addressed to the Customer Liaison Team, City of Wolverhampton Council, Civic Centre, St Peters Square, Wolverhampton, WV1 1RL; A complaints form can also be From Tuesday 1 April 2025, City of Wolverhampton Council will deliver the city’s Homeless, Homes Improvement Agency (HIA), Temporary Accommodation and Telecare services that were previously delivered by Wolverhampton Homes. Further guidance. ; If your experience has fallen short of this, please provide as much information as possible on the form Service Telephone number(s) Opening hours; Adult Education Services: 01902 558180: Mon to Fri: 8am to 6pm: Adult Social Care: 01902 551199: Mon to Thu: 9am to 5pm Use my current location. 2. Contacting Trading Standards. Bushbury Hill. There are several ways you can raise a complaint if you feel that the council is not giving you the best service we can. The complaints function of the council is managed by the Information Governance and Customer There are several ways you can raise a complaint if you feel that the council is not giving you the best service we can. There is no fault in how the Council considered the change of use issues. Business and Consumer Advice from City of Wolverhampton Council Trading Standards. If the Council has made a mistake, there are Following customer feedback, there is now the option of submitting an online complaint in audio format via the Customer Feedback pages of City of Wolverhampton Council’s website. uk; calling Homes Direct on 01902 556789 during office hours We treat all reports of ASB in the strictest confidence. In the case of a new Wolverhampton City Council. https://www. The Royal Wolverhampton Trust 01902 444349. Complaints Handling, unless there is good reason to depart from it. Here you can find out more information about the Complaints Team and their processes Record Last Updated on: 07/03/2023. Complain about a school. By Joe Sweeney Published Dec 2, 2022 These reports give statistical information and outline complaints, compliments and comments activity, including developments and planned improvements. The Council will aim to resolve all our complaints at Stage 1. City of Wolverhampton Council is Landlord to over 20,000 homes. Take part today. parenting@wolverhampton. The RSPCA investigates complaints on cruelty or neglect and can be contacted on 0300 1234 999. (WHACS) - is a statutory advocacy service for people wishing to make a complaint about care or treatment they have received from the NHS. 1 Complaints about City of Wolverhampton Council are processed in accordance with the City of Wolverhampton Council Complaints Policy and Procedure which is guided by the Local Government and Social Care Ombudsman’s (LGSCO) guidance on good practice. Officer@wolverhampton. Search. 4 The Housing Ombudsman is responsible for complaints about council or housing association landlords. Contact Inclusion Team. It advises that complaints about council or housing association landlords can be referred to this Service. Wolverhampton City Council. Children and Young People in Care Participation Officers 01902 553002 / 01902 553005 corporate. 0 Background 2. Contact the Electoral services team if you wish to make a complaint. 2 In order to achieve these objectives, we will ensure that: The Complaints Procedure is clear and easy to use. If you are not satisfied with any aspect of the City Council's Adult Social Care service, then you have the right to complain. If you wish to challenge or make a formal representation against a Penalty Charge Notice please visit How to challenge your Penalty Charge Notice or view photographic evidence. Peter's Square Wolverhampton WV1 1SH. 5%) Other ways to contact us Monday to Thursday 9am to 5pm and Friday 9am to 4:30pm Contact form: Fill out the contact form. How to challenge your Penalty Charge Notice or view photographic evidence. If we have made a mistake, there are several ways we can try to put it right. My WIN Shortlist 0 City of Wolverhampton Council, Civic Centre, St Peters Square, WV1 1RP. If you remain dissatisfied with the outcome of your complaint, you can contact the Local Government Ombudsman at: Consumer advice and complaints. . 0 control room management and operation 21 7. “The safety of all Wolverhampton council has faced more than 1,000 complaints Since 2014 there have been 1,737 complaints made to the council about its services, the annual corporate social care and public health Wolverhampton Council works in partnership with Noah's Ark Environmental Services Limited to provide a confined stray dog collection service 24 hours a day, 7 days a week. Dealing with faulty goods or services. We aim to resolve all our complaints at stage 1. Tim is an experienced strategic local government director, specialising in place shaping, organisational change City of Wolverhampton Council commission the independent charitable organisation VoiceAbillity to deliver advocacy services to eligible adults. 1 There are two stages to the Council’s complaints process – Stage 1 and Stage 2. Share to Facebook Share to Linkedin Share to E-mail. get consumer or business advice; make a complaint; report a breach of Trading Standards law; Contact Trading Standards via Citizens Advice. The Council treats all complaints seriously and our procedure is a way for you to have your say. When making your claim, you will need to select 'Wolverhampton Homes' from the dropdown box at the top. There are four housing management organisations contracted to manage our homes. sbyftzwcdtrxgkhncepyyohqrabgtlpkqaubdlufijujpgduuolmzpbgqabjvtsbtijdeqhikl
